While traveling to France for training in maintaining and repairing large equipment might seem extreme for a contractor, if you’re a dealer responsible for doing so on Manitou gear, it could be a good investment.
The Manitou group, specialists in rough-terrain handling equipment, has a new “Training Center” at Ancenis, France. This new structure offers a training environment specifically designed for the machines’ clearance that will more effectively address dealers’ growing demand for training.
The Training Center premises were created specifically to train technicians to maintain, service, and repair Manitou Group products. The site, which spans 17,222-sq.ft., offers four 2153 to 3229-sq.ft., sized workshops. The new infrastructure addresses needs relating to Manitou machine dimension, especially height. The design of this infrastructure is based on the proximity of the training rooms to the workshops, thereby reducing travel time and improving the technicians’ productivity during the various training sessions. The spaces allocated to the 18 individuals who work in this new area were also redesigned in order to promote teamwork and the well-being of the employees.
The Training Center offers high performance tools capable of meeting a sharp increase in requests for decentralized training. In 2018, more than 3,500 technicians received training. 75% of the training was done remotely or at the group’s subsidiaries. To meet a growing demand, Manitou included elearning spaces for targeted technical updates and spaces to record tutorials to support quality decentralized training activities. This demand, which increased by 400% in only one year, led the designers to equip the Center with three distance learning rooms and a recording studio.
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