WarrantyWatcher from Computer Presentation Systems is a web-based service-management software that records service requests, produces work orders, and evaluates vendor performance. It leverages a Microsoft SQL database that is both secure and mobile-friendly. While the product was originally developed in 1998, it has been revamped to meet the needs of today’s industry. Over the past year, it has received enhancements to its Homeowner Portal, which is integrated into a builder’s website that enables new homebuyers to submit warranty requests and review status updates. WarrantyWatcher also has a more mobile-friendly drag-and-drop image uploader, a color-coded graphical status review, and an images gallery. The product enhances the customer experience by providing 24/7 access to online requests, status updates, and more.
“Today’s builders need the tools to be proactive with buyer touch points. WarrantyWatcher enables builders to increase productivity, while also exceeding homebuyer expectations.” —Peggy Smedley